Privacy policy

Last updated: 24 August 2026

64 Collectors Hub respects your privacy and only uses personal information where necessary to operate our online store, process orders, provide customer support and meet our legal obligations.

Our website and online store are powered by Shopify.

Information We Collect

When you place an order, create an account, contact us or otherwise use our website, we may receive information such as:

  • your name;
  • email address and telephone number;
  • billing and delivery address;
  • order and transaction details;
  • account information, if you create an account;
  • messages or enquiries you send to us; and
  • basic technical information generated when you use our website, such as your IP address, browser/device information and cookie data.

We only collect and use information that is reasonably necessary to operate our store and provide our services.

Payments

Payments made through our website are processed using Shopify and the payment methods available through our checkout.

64 Collectors Hub does not directly receive or store your full payment card details. Payment information is handled by Shopify and/or the relevant payment provider in accordance with their own security and privacy practices.

How We Use Your Information

We may use your information to:

  • process, fulfil and deliver your orders;
  • provide order confirmations and updates;
  • process returns, refunds or cancellations;
  • respond to enquiries and provide customer support;
  • maintain your customer account, where applicable;
  • prevent fraud and keep our store secure;
  • comply with legal, tax and accounting requirements; and
  • send marketing communications where you have chosen to receive them or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Shopify

Our online store is hosted and operated using Shopify.

Shopify processes certain information when you browse our website, use the checkout or make a purchase. This is necessary for Shopify to provide services including website hosting, checkout, payments, security and other ecommerce functionality.

Shopify may process information in countries outside the United Kingdom as part of providing its services.

You can find more information about how Shopify handles customer information in the Shopify Consumer Privacy Policy.

Other Service Providers

Where necessary to operate our business, information may also be provided to trusted service providers, such as:

  • delivery and courier companies, to deliver your order;
  • payment providers, to process payments and refunds;
  • technology or website services used to operate our store; and
  • professional or regulatory bodies where required by law.

We only share information where it is reasonably necessary for these purposes or where we are legally required to do so.

We do not sell your personal information.

Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the website and checkout to function correctly, while others may help us understand how the website is used or support optional features.

Where required, you can manage your cookie preferences using the cookie controls provided on our website.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer support and meeting legal, tax and accounting obligations.

Information may therefore be retained after an order has been completed where we are legally required or have a legitimate business reason to keep it.

Your Rights

Under UK data protection law, you may have rights relating to your personal information, including the right to:

  • request a copy of the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your information in certain circumstances;
  • restrict or object to certain uses of your information; and
  • withdraw consent where we rely on consent.

These rights are subject to applicable legal requirements and exceptions.

To make a privacy request, please contact us using the contact details provided on our website.

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.

Security

We take reasonable steps to protect customer information. Our online store, checkout and much of the technical processing of customer information are provided through Shopify and its associated services.

No online service can guarantee absolute security, but we aim to limit access to personal information and only use it where necessary to operate our business.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites operated by other organisations, and you should review their privacy information separately where appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, the services we use or applicable legal requirements.

The latest version will always be published on this page with the date it was last updated.

Contact 

If you have a question about this Privacy Policy, how we use your personal information, or you would like to exercise one of your privacy rights, please contact 64 Collectors Hub through our Contact Us page.