Refund policy
64 Collectors Hub — Return & Refund Policy
At 64 Collectors Hub, we want you to be completely happy with your purchase. Our return policy depends on where your order is shipped, so please read the section that applies to you.
Return windows at a glance
- United Kingdom: 30 days from delivery to request a return.
- International (outside the UK): 14 days from delivery to request a return.
The return window starts from the date your item is delivered. For all returns, you are responsible for arranging and paying to ship the item back to us, unless the item arrived damaged or faulty, or we sent you the wrong item (see "Damages and issues" below).
Your legal right to cancel (change of mind)
As an online store, we honour your statutory right to cancel. If you're in the UK or EU, you may cancel your order for any reason within 14 days of receiving your item, without giving a reason. Simply notify us within that period, then return the item within 14 days of telling us. We'll refund the price you paid, though you cover the return postage, and we may reduce your refund if the item comes back showing signs of use or handling beyond what's needed to inspect it.
Restocking fee
A 10% restocking fee applies to returns made outside the 14-day cancellation period, to orders placed outside the UK and EU, and to any item returned not in its original, resaleable condition. It does not apply to items that arrived damaged, faulty, or incorrect.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unused, with any tags, and in its original packaging. You'll also need your receipt or proof of purchase.
Factory sealed items
Where a product description states that an item is factory sealed, it must be returned still sealed and unopened. Factory-sealed items that have been opened are not eligible for return, unless they arrived damaged or you received the wrong item. Please inspect these items on arrival and contact us immediately if there is a problem.
How to start a return
To start a return, use the Shopify Inbox chat button on our online store at 64collectorshub.co.uk, or reply directly to your order confirmation email. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return questions.
Cancellations (before your order ships)
If you change your mind before your order has been fulfilled, you can cancel it within 1 hour of ordering, for both UK and International orders. Once an order has been fulfilled, please follow the returns process above.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we cover return shipping and issue a full refund or replacement — no restocking fee applies.
Exceptions / non-returnable items
Certain items cannot be returned, including custom or personalised products (such as special orders) and gift cards. We also cannot accept returns on sale items, except where you are exercising your statutory right to cancel or where the item is faulty. Please get in touch if you have any questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days (less any applicable restocking fee or return shipping). Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you haven't received it, please contact us.